Account deletion

Request deletion of a CKP app account

Use this page to request deletion of an account and associated data for OwnTrade, Piston, Flat Rate Tracker, or another account-based CKP product. Flat Rate Tracker One and FRT Prep store day-to-day data on the device and do not use a CKP study/work account for local data — clear or uninstall those apps on the device to remove local records.

Before You Submit

For security, CKP verifies deletion requests before removing account data. If you can still access the product, the fastest path is to submit the request while signed in or from the email address used for the account.

What We Delete

Your app account and profile details.
Organization or business settings tied to the account where applicable.
Product data entered into the account, such as customers, documents, jobs, work orders, notes, and settings.

What May Be Retained

Some records may be retained when required for legal, billing, security, fraud prevention, backup, dispute resolution, or legitimate business purposes. Retained records are limited to what is reasonably necessary.

Verification

We may send a confirmation email to the account email address or ask you to confirm details about the account before completing deletion. Do not send passwords or payment card details.